EA CLOUD POS

Onboarding & Acceptance Framework

Complete each step to formally accept the deployment scope and governance terms.

1
Identity
2
SOW
3
Governance
Complete

Identity Verification

Before reviewing the deployment scope, please confirm your identity and authority. This information will be recorded alongside your digital acceptance.

Full legal name is required.

A valid business email is required.

Business name is required.

You must confirm your authority to proceed.

STAGE 1 OF 2

Deployment Statement of Work

Version 2.2 · 01 March 2026 CONFIDENTIAL — CLIENT USE ONLY

Purpose: This document provides a structured overview of your EA Cloud POS & Inventory Management System deployment. It clarifies deliverables, responsibilities, and timelines to ensure a smooth, controlled rollout.

📋 Deployment Timeline — Week by Week

WEEK 1Project Kickoff & Setup
  • Configure tenant using your legal business name
  • Consultation to gather operations, workflows, outlet structure, and user roles
  • Software license activation
  • Cloud deployment & system configuration
  • Create user accounts and assign permissions
  • System configuration: business settings, tax rules, payment methods, inventory categories
WEEK 2Customization & Testing
  • Tailor system to workflows and feedback
  • Test inventory, sales, and reporting modules for accuracy
  • Validate performance and readiness
WEEK 3Training, Hardware Deployment & Go‑Live Preparation
  • Staff training (onsite or virtual) with user guides and video resources
  • Setup and integration of hardware (tablet, printer, etc.)
  • Integrated hardware + software system testing
  • Go‑live readiness review
WEEK 4Validation, Installation & Stabilization
  • Quality assurance and fine‑tuning of system settings
  • Onsite or guided installation
  • Port Harcourt clients: onsite full deployment
  • Other locations: guided remote installation

30‑day initial operational support for stabilization and adjustments

📦 Deliverables

Fully configured EA Cloud POS system
Custom dashboards, KPI alerts, and reports
Hardware‑software integration, fully operational
Staff trained to operate the system confidently
Comprehensive system documentation and guides
30‑day post‑deployment support

✅ Client Responsibilities

Review and confirm the defined deployment timeline
Ensure hardware and internet readiness
Submit all required business information for Phase 2 (Deployment Data Portal)
Understand that requests outside this scope require a formal change request

You must confirm you have reviewed the SOW to continue.

EA Cloud POS — controlled deployment framework

STAGE 2 OF 2

Governance & Service Framework

Single Consolidated Governance Pack Effective upon digital acceptance

Introduction: This Governance & Service Framework defines the operational boundaries, service standards, responsibilities, and compliance requirements governing the deployment and use of EA Cloud POS infrastructure. This document becomes effective upon client digital acceptance.

Section A — Service Level Agreement (SLA)

1.1 Scope of Infrastructure Services

EA Cloud POS provides:

  • Cloud-based POS infrastructure
  • System configuration and deployment
  • Role-based access setup
  • Reporting and dashboard configuration
  • Hardware-software integration support

EA Cloud POS does not provide:

  • Financial processing
  • Accounting services
  • Cash handling supervision
  • Business decision-making authority

1.2 Support Structure

Initial Stabilization Support (Included)

Duration: 30 days post Go-Live

  • Configuration adjustments
  • Minor operational corrections
  • System refinement within deployment scope

Structured Support (Optional — Paid Subscription)

Quarterly subscription includes:

  • Ongoing technical assistance
  • Workflow adjustments
  • System advisory
  • Training refreshers

Clients without Structured Support: Retain system access but receive no guaranteed operational assistance.

1.3 Hosting & Administration (Mandatory)

Annual Hosting & Administration covers cloud infrastructure, security maintenance, system updates, monitoring, and uptime management.

Non-payment results in temporary suspension of system access. Continued non-payment may result in hosting or domain termination.

1.4 Service Boundaries & Change Requests

Requests outside the approved SOW require formal change request submission, scope review, and timeline/cost adjustment if applicable. No out-of-scope services are performed without formal approval.

1.5 Response Expectations

With active Structured Support: Business-hours response window with escalation protocol.

Without Structured Support: No guaranteed response time.

Section B — Data Protection & Confidentiality Policy

2.1 Data Ownership

All business data entered into EA Cloud POS remains the property of the client. EA Cloud POS acts solely as infrastructure provider.

2.2 Data Security

We implement:

  • Secure cloud hosting
  • Controlled user access permissions
  • Credential-based authentication

Client Responsibilities:

  • Protect login credentials
  • Assign internal permissions responsibly
  • Notify EA Cloud POS of suspected unauthorized access

2.3 Confidentiality

EA Cloud POS will not sell client data, share operational data with third parties, or access client records without a legitimate support reason.

2.4 Data Breach Protocol

In the event of a confirmed infrastructure breach: the client will be notified, containment measures will be initiated, and corrective actions will be implemented.

Section C — Acceptable Use Policy (AUP)

Clients agree not to:

  • Share administrative credentials publicly
  • Attempt unauthorized system manipulation
  • Reverse engineer system infrastructure
  • Use the platform for unlawful activities
  • Intentionally overload or disrupt the system

Violation may result in temporary suspension or termination of hosting access.

Section D — Commercial Structure

4.1 Deployment Investment

Includes:

  • Custom system configuration
  • Workflow alignment
  • Staff training
  • Hardware integration support
  • 30-day stabilization period

4.2 Ongoing Obligations

Mandatory: Annual Hosting & Administration

Optional: Quarterly Structured Support Subscription

System access is dependent on active hosting status.

Digital Acceptance

By checking the box below, you confirm that you have read, understood, and accept the entire Governance & Service Framework, including:

Service Level Agreement (Section A)
Data Protection & Confidentiality Policy (Section B)
Acceptable Use Policy (Section C)
Commercial & Hosting Obligations (Section D)

You must accept the Governance Framework to proceed.

EA Cloud POS — Governance & Service Framework

Acceptance Submitted Successfully

Your digital acceptance of the Statement of Work and Governance & Service Framework has been recorded. Confirmation emails have been sent.

Submission Reference

EA-OB-000000-XXXX

Name

—

Business

—

Email

—

Date

—

Statement of Work — Reviewed & Accepted
Governance & Service Framework — Accepted

A copy of this confirmation has been sent to your email. Our team will be in touch with next steps.

Lagos · Port Harcourt · Abuja | EA Cloud POS — Retail Control Infrastructure